Privacy Policy

Alpha Softwares (“we”, “us”, or “our”) operates alphacampus.in and provides Alpha Campus Online ERP — school and college management software for institutes across India. This Privacy Policy explains how we handle personal information in connection with our website, sales and support enquiries, and ERP services.

By using our website or submitting information to us, you agree to this Privacy Policy. For ERP subscriptions, institutes may also be subject to a separate client agreement or data-processing terms.

1. Who we are

Alpha Softwares
417-Rashtradeep Complex, Rashtriya Shala Road
Rajkot, Gujarat, India
Email: info@alphacampus.in
Sales: +91 94086 31200 · Support: +91 85111 64380

2. Scope

This policy applies to:

• Visitors to alphacampus.in and related marketing pages
• People who submit demo requests, contact forms, or partner enquiries
• Authorized users of Alpha Campus ERP web portals and mobile apps at client institutes
• Communications with our sales, support, and implementation teams

When an institute uses Alpha Campus ERP, it generally acts as the data controller for student, parent, and staff records. Alpha Softwares processes that institute data on the institute’s instructions to deliver the service.

3. Information we collect

Information you provide

• Name, designation, institute or company name
• Email address, phone number (+91), city, and state
• Messages, demo requirements, and support requests
• Billing and account details for subscribed institutes

Information collected automatically

• Device type, browser, approximate location (city/region), and referring pages
• Pages viewed, session duration, and interaction with forms or CTAs
• IP address and technical logs used for security and troubleshooting

Institute and end-user data in ERP

Depending on modules enabled, client institutes may store academic, attendance, fee, communication, transport, hostel, and related records in Alpha Campus ERP. We process this data only to provide, secure, and improve the subscribed service.

4. How we use information

We use personal information to:

• Respond to demos, quotes, support tickets, and general enquiries
• Provide, configure, host, and maintain Alpha Campus ERP
• Send service notices, product updates, and account-related communication
• Improve website content, product features, and customer experience
• Comply with applicable law, prevent fraud, and protect our systems
• Send marketing about Alpha Campus where permitted and where you have not opted out

5. Legal basis and consent

We process information based on your consent, performance of a contract or pre-contract steps (such as a demo), legitimate business interests (such as website analytics and security), and compliance with applicable Indian law, including the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023, as applicable.

6. Sharing and disclosure

We do not sell your personal information. We may share data with:

• Cloud hosting, email, SMS/WhatsApp, payment, analytics, and security providers who assist our operations
• Professional advisers where required by law or for business protection
• Government or regulatory authorities when legally required
• Successors in the event of a merger, acquisition, or restructuring, subject to appropriate safeguards

Service providers are permitted to use data only to perform services for us and subject to confidentiality obligations.

7. Cookies and analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use alphacampus.in. We use Google Analytics to collect aggregated usage statistics. You can control cookies through your browser settings; disabling cookies may affect some site features.

8. Data security

We apply reasonable administrative, technical, and organizational safeguards — including access controls, secure hosting practices, and staff confidentiality — to protect information against unauthorized access, alteration, disclosure, or loss. No online system can be guaranteed 100% secure; please use strong passwords and notify us promptly of suspected misuse.

9. Data retention

We retain enquiry and marketing records for as long as needed to respond, maintain business records, and meet legal obligations. Institute ERP data is retained according to the subscribed plan, institute instructions, and applicable law. When data is no longer required, we delete or anonymize it where practicable.

10. Your rights and choices

Subject to applicable law, you may request to:

• Access, correct, or update personal information we hold about you
• Withdraw consent for marketing communications
• Request deletion or restriction of processing where legally permitted
• Raise a grievance regarding our data practices

Institute users should contact their school or college administration for student or parent records held in ERP. Website and enquiry-related requests may be sent to info@alphacampus.in.

11. Children’s information

alphacampus.in is intended for institute decision-makers, staff, and parents or guardians. Student data in ERP is managed by the subscribing institute. We do not knowingly collect personal information directly from children through the marketing website for unrelated purposes.

12. International transfers

Our primary operations and support are based in India. If data is processed on infrastructure located outside India, we take steps reasonably necessary to protect it in line with this policy and applicable law.

13. Third-party links and apps

Our website may link to app stores, maps, WhatsApp, or third-party sites. Their privacy practices are governed by their own policies. Mobile apps published under Alpha Softwares or institute branding are subject to this policy and any in-app notices.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we do. Continued use of the website or services after an update constitutes acceptance of the revised policy.

15. Contact us

For privacy questions or requests, contact us at info@alphacampus.in or write to the Rajkot address above. You may also use our contact page.

See also our Terms & Conditions.